FREQUENTLY ASKED QUESTIONS

WHAT DOES LILIA MEAN?

Lilia is actually a play off of a family name. When deciding on what to call her company, the founder, Hannah, really wanted to pick a name that had some significance in her life. Her grandma Lilian (or Grandma Lil or Little), with whom she shared a birthday (8/23), and shared an affinity for shopping, and lots of chocolate, felt like the perfect choice. With that, she decided to shorten the name to something unique and different--thus Lilia was born.

WHEN WILL I RECEIVE MY BAG?

You should receive a confirmation e-mail upon checking out. A notification of your shipment should follow as soon as a label has been made for your order and is ready to be tracked. Expect U.S. orders to arrive between 5-7 business days.

WILL MY LILIA BAG FIT IN MY GYM LOCKER?

While we spent a year researching and developing a product that best supports active women no-matter where they workout, we cannot guarantee that the Lilia bag of your choice will fit. To combat this, your Lilia bag purchase includes a drawstring bag designed to separate your shoes and sweaty gym clothes from your belongings in the bag, and can easily fit into any gym locker or cubby space.

Please check bag dimensions against the dimensions of the gym lockers at your local fitness studio or workout space.

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

For all return and exchange information, please see our shipping & returns page

WHAT MAKES LILIA HANDBAGS SUSTAINABLE?

Lilia prides itself on using no animal by-products to craft their handbags. Our founder firmly believes that given all the technology available to us, there is no reason we should have to harm animals to create a product. Our bags are:

  • made with recycled microfiber polyurethane, or PU. Our textile manufacturers take discarded polyurethane resin and ultra fine microfiber and combine them to make this durable material.
  • No pesticides are used for producing these synthetic fibers. Additionally, because this material is so durable, it tends to last much longer than typical PU or vegan leathers, which avoids wasting or burning.

For more in depth details and material information, read here

While we are currently using synthetic fibers, we understand that a by-product of this can sometimes mean waste, chemical treatment, and factory run-offs. We are consistently looking for new and innovative ways to reduce our carbon footprint while providing customers a great product built to last. Feel free to contact us with any ideas here!

HOW DO I CARE FOR MY LILIA BAG?

Lilia bags are made with luxury fabrics and microfiber vegan leather. The nylon lining and mesh materials are designed to prevent odor-build up. While the woven fibers within the material are working hard, it is important to allow your bag to air-out and let the fabrics do their job. Any spills can be cleaned with mild soap and warm water, and allowed to air dry.

The exterior of your bag is made from a durable microfiber vegan leather that will not succumb to moisture damage in the same ways as animal leather. For specific directions regarding material care, please refer to the care-card included with your purchase. If you have specific questions, or misplaced your care-card, feel free to e-mail us at hello@liliasportluxury.com

WHEN WILL YOU BE COMING OUT WITH MORE PRODUCTS? WHERE CAN I BUY YOUR BAGS IN PERSON?

You can sign up for the Lilia Insider newsletter to receive periodic updates on new styles, pop-up events, launch parties, restocks and more. You can unsubscribe at any time by selecting "unsubscribe" at the bottom of the newsletter.

Lilia will be launching an affiliates program in 2020. Affiliates will be our first line of contact for product testing, company news, and new releases. Please e-mail us through our contact form if you are interested in participating.